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Role Overview
We are looking for a Philippines-based freelance Guest Experience Specialist to join our Night Operations Team. You’ll provide 24/7 support to guests during European night hours, ensuring smooth stays and excellent service.
If you love hospitality, solving problems, and communicating clearly, this role is for you. You’ll handle guest inquiries, resolve booking issues, and collaborate with local and international teams — all from the comfort of your home in Philippines.
Key Responsibilities
- Provide fast, friendly, and professional support via email, chat, and phone.
- Resolve booking-related issues: date changes, payment errors, or double bookings.
- Act as the first point of contact for guests with active reservations.
- Coordinate with local teams to solve urgent problems (maintenance, cleaning, Wi-Fi, etc.).
- Follow up to ensure guests’ issues are fully resolved.
- Learn and use GuestReady’s tools and processes to handle cases efficiently.
- Delight guests by offering tips, arranging special requests, or creative solutions.
What You’ll Need
- Fluency in Portuguese and English (Spanish/French is a plus).
- Previous experience in hospitality, customer service, or similar roles.
- Proactive, independent, and problem-solving mindset.
- Comfortable with digital tools and tech platforms.
- Available to work European night hours.
- Positive, resilient, and adaptable in a fast-paced environment.
Why Join Us (Freelance Perks!)
- Work fully remotely from anywhere in Philippines
- Be part of a multicultural, global team.
- Gain international experience in travel and hospitality.
- Learn and grow with continuous training opportunities.
- Flexible freelance contract — competitive pay and bonuses possible.
- Supportive and people-focused company culture.
How to Apply
Even if you don’t meet every requirement, we want to hear from you! If you’re about 70% a match, go ahead and apply — skills can be learned, attitude and motivation matter most.
GuestReady celebrates diversity and inclusion. We welcome applicants from all backgrounds and value the unique perspectives each person brings.
Let’s build something amazing together!
