Your Role
As part of the B2C Retention Team, you will be the main point of contact for our existing B2C customers. You will guide them through the renewal of their current subscription or the booking of their next subscription, providing them with personalized and targeted advice – from suitable options and vehicle changes to our loyalty program. With your keen understanding of our customers' wishes and needs, you will ensure they find the best possible mobility solution and enjoy a first-class customer experience.
Your Mission
- Increase customer loyalty: You actively support our existing customers in renewing their subscriptions or switching to a new one. Through targeted advice, you ensure long-term satisfaction and strengthen customer loyalty.
- Proactive & individual advice: Through various channels (telephone, email, etc.) you specifically address the wishes and needs of our customers and offer them the optimal mobility solution – including individual advice on our loyalty program.
- Utilize customer feedback: You accurately perceive the needs of our existing customers, collect their feedback and pass it on internally to continuously improve processes, products and communication.
- Develop strategic retention measures: With a view to the entire customer lifecycle, you implement targeted measures to increase customer loyalty and work closely with your team to further develop the retention strategy.
- Optimize processes: You analyze existing processes in customer relationship management, identify potential for improvement, and contribute your ideas to making our processes more efficient and customer-friendly.
Your Profile
Must have:
- Completed studies or vocational training
- First experience in customer contact – whether in customer success, sales, service or as a working student: what's crucial is that you know how to inspire customers.
- Strong communication skills, both written and spoken – you adapt to different conversation partners and communicate clearly and reliably.
- Service-oriented, independent work style – you solve problems before the customer has to ask twice.
- Structured thinking and attention to detail – you optimize processes instead of simply accepting them.
- Fluent German (C2) and proficient English
Nice to have:
- Experience in dealing with churn situations or retention conversations
- Affinity for the automotive industry or interest in sustainable mobility
- Knowledge of CRM tools (e.g. Salesforce, Zendesk or similar)
- Sales mindset: you think not only in terms of problem-solving, but also in terms of how to retain customers in the long term.
WHY FINN
- Shared Success (VSOP Financial Participation): We win together. Through our Virtual Stock Option Program, you directly benefit from FINN's long-term value growth and success.
- Fuel your Growth (€1,500 training budget): Stagnation is not an option. With your annual development budget of €1,500 for training courses and seminars , you decide how you develop personally and professionally.
- Family First (childcare subsidy & flexibility): We support you and your family. Benefit from a monthly childcare subsidy , exclusive access to daycare places in Munich , and maximum flexibility to combine work and family life stress-free.
- Company pension scheme (bAV): We're thinking about your future. FINN subsidizes your company pension scheme with a generous employer contribution of 66% .
- Experience our product (25% car subscription discount): Become a FINN driver yourself! You'll receive a generous employee discount of 25% on your car subscription , or alternatively, take advantage of our attractive bicycle leasing (bike leasing) .
- Health & Mindset (Sports & Health): Your energy is our motivation. Benefit from a subsidized EGYM Wellpass membership for fitness and sports, as well as professional mental health support.
- Munich Office Life: Barista-style coffee at the touch of a button, matcha, and the legendary fruit basket await you at our modern headquarters in Munich . On top of that , there's a daily lunch allowance .
- Team Spirit & Corporate Events: We are more than just colleagues. Whether it's summer events by the lake or simply a relaxed after-work drink, we celebrate our milestones together at regular team events .
About FINN
FINN is Germany's leading car subscription platform and one of the few German unicorns in the mobility sector. With over 400 colleagues from more than 50 nations, we're building the future of mobility and making access to your own car easier than ever before.
What truly makes us proud, however, isn't just the numbers, but what lies behind them: our strong team drive, the will to challenge the status quo, and the ambition to really make a difference.
With us, you have the opportunity to take on direct responsibility in one of Germany's fastest-growing scale-ups and actively contribute to our success story. We're just getting started!
Equal opportunities for all
FINN stands for equal opportunities for all. We welcome and celebrate diversity and are committed to creating an inclusive working environment for all employees. We are open to all groups of people, regardless of age, skin color, origin, ethnicity, religion, gender, sexual orientation, gender identity and/or expression, marital status, or other legally protected characteristics.
€33,000 - €43,000 a year
Additionally, you benefit from virtual shares in the company's success (VSOP - Virtual Stock Option Plan).
Your individual classification within this range will be determined during the application process and will be based on your experience, qualifications, and specific expertise. The stated range reflects our current planning at the time of publication; we reserve the right to make future adjustments based on market developments.
Ready for the mobility of the future? Apply now!Come aboard and become part of our hyper-growth story!
Your first point of contact is
Louisa – we keep communication channels short and guide you step by step. You can find everything you need to know about our application process and company culture directly on Careers @FINN .
