Voice AI Engineer - Remote

Job Description

About Shuru

Shuru is an AI-native technology and engineering services company helping businesses build and scale high-impact products and AI solutions.

Role Overview

We are looking for a Senior Voice AI / LLM Engineer to own and improve a production Voice AI agent for a US insurance organization. The role involves improving reliability, reducing latency, moving scripted flows toward agentic conversations, and ensuring secure, governed production releases.

Key Responsibilities

• Own and improve a production Voice AI / LLM application.
• Build agentic workflows using prompts, tool calling, structured outputs, and RAG.
• Work hands-on with Amazon Connect, Lex V2, and Bedrock.
• Build LLM evaluation suites and automated quality gates.
• Improve voice latency, reliability, and production performance.
• Implement PII/PHI safeguards and monitor quality and cost.

Requirements

• Production LLM application experience.
• Prompt Engineering, Tool Calling, RAG, Structured Outputs.
• Amazon Connect and Amazon Lex V2.
• Amazon Bedrock or similar managed LLM platforms.
• LLM evaluation frameworks.
• Strong Python.
• AWS Lambda, IAM, DynamoDB, S3, CloudWatch, KMS.
• Experience in regulated environments such as insurance, healthcare, or financial services.

Benefits

• Work on challenging, large-scale engineering and data problems.
• Work closely with experienced engineering, product, and technology leaders.
• Opportunity to take ownership of architecture and key technical decisions.
• Remote-first and collaborative work environment.
• Strong opportunities for learning, leadership, and career growth.