With an insurance market size of 45 trillion yen, Japan is a country of strategic importance for Sprout.ai - we have proven our technology is capable of working with Japanese documents at very high levels of accuracy, and have established strong relationships with leading insurers in the region. Our focus for 2026 is to expand our footprint in the region, and this is where you come in.
Reporting to the Japan Country Manager, the Technical Project Manager will play a critical role in ensuring Sprout’s deployments in Japan run smoothly and are delivered successfully.
After we successfully secure a customer contract, you will be responsible for managing the implementation process from requirements gathering through to successful go-live, partnering with insurers to maximise the value they are able to achieve with Sprout.ai’s product suite and driving adoption within the business.
As a foundational member of our Japanese team, this is a fantastic opportunity to grow a nascent business. Through working closely with our Country Manager and the Growth team in the UK, you will have opportunities to shape Sprout.ai Japan and take the lead in changing the face of insurance in Japan with industry-defining AI.
What you will do
- Owning the end-to-end project delivery for Sprout’s Japanese customers, across PoCs and production deployments.
- Define, gain agreement on, and communicate project milestones; create and maintain a pragmatic, risk‑aware delivery plan.
- Safeguard team pace and quality during day‑to‑day execution through proactive progress tracking, early issue identification, structured root-cause analysis and solution design.
- Work with customers to prove the value of the Sprout technology in a test case and support in driving the success of POCs, ensuring conversion to production engagement.
- Ensure satisfaction across the customer hierarchy, from C level stakeholders to daily users of the product.
- Drive overall customer success and act as an escalation point for ongoing service issues.
What we’re looking for
Must haves
- Native-level fluency in Japanese. Advanced business-level English is also required.
- Experience in delivering complex software projects and partnering with teams of Software Engineers and Data Scientists - we’ll want to hear about successful projects you’ve led.
- Experience delivering technical projects and software implementations for external customers and stakeholders.
- Strong project management and stakeholder management skills.
- Excellent problem solving skills
- Strong at relationship development across customer hierarchy, from C-level to daily users of the product
- Strong communication skills to bridge a gap between customers’ needs and internal Product/Data Science/Engineering teams’ constraints and priorities
- Self-Starter with appetite to learn about new technology and customers
Nice to haves
- Familiarity with Artificial Intelligence concepts (eg, LLMs, Natural Language Processing, OCR)
- Insurance domain knowledge
- Business Analysis or Customer Success experience
- Experience working in asynchronous or remote-first environments
Sprout.ai Values
Hungry for Growth - Unleash your inner Sprout: Sprouts embrace growth, forget comfort zones, and help Sprout.ai thrive.
Own It, Deliver It - We commit, we deliver, and we exceed expectations - it's how we achieve outstanding outcomes for our customers.
Seed Innovation - The future is shaped by those who dare to innovate. We embrace this mindset, planting the seeds for future growth, experimenting fearlessly and taking bold actions that unleash our ability to scale.
Collaborate to Blossom - We cultivate collaboration, working together to create a vibrant and diverse ecosystem where every Sprout can thrive. It drives better results, and creates a better environment for us all.
Compensation, Benefits & Perks
- Generous salary and target-based bonus
- Sprout.ai Stock Options
- Full remote work
- 20 days of annual leave, plus public holidays
- Statutory parental leave
- Access to Sprout’s Learning and Development budget to support your growth
- The chance to work at an award-winning European tech startup
- Opportunity to change the world with Artificial Intelligence!
About Sprout.ai
Founded in London in 2018, Sprout.ai was born from a simple belief: insurers should be there for policyholders in their time of need. Long delays, manual processes and outdated systems meant customers were often left waiting weeks for outcomes at their most vulnerable moments. We set out to change that.
Today, Sprout.ai is redefining insurance automation for insurers. Acting as the intelligence layer at the heart of operations, we bring advanced AI, digitisation, and data-driven processes to transform how claims and underwriting decisions are made.
Our mission is to make every interaction between insurers and policyholders accurate, fast, and fair, and our vision is to become the world’s most trusted insurance intelligence partner, powering billions of safe, explainable decisions for global insurers.
Sprout.ai integrates seamlessly into existing systems to deliver real-time claims automation and actionable insights, enabling expert teams to focus on complex cases with speed and empathy. Insurers use our platform to overcome legacy challenges, cost pressures, fraud risk, and regulatory demands, achieving tangible results including:
- Up to two-thirds of claims processed automatically
- 99% accuracy
- Significant gains in customer satisfaction and operational efficiency
Backed by leading insurers and recognised with industry awards and ISO 27001 certification, Sprout,ai is the insurance intelligence automation platform injecting insights into claims and underwriting — changing insurance, for good.
