Team Manager - Female-Led Gym Programs

Job Description

Join Ladder's mission to redefine strength training and help millions get stronger with our top-ranked iOS app. Full-time and remote-friendly (US time zones), with HQ in Austin, TX.

We are growing rapidly - $90M ARR ($3M in 2023), 4.9 stars (100k+ ratings), and a finalist for Apple's 2025 App of the Year. As we scale, we're looking to bring on a Team Manager to help drive the quality, consistency, and performance of our coach-led fitness programs (we call them teams). Team Management at Ladder means owning the strategy, systems, and standards that make a Ladder Team work. This isn't account management. It's running a business inside a business, with real autonomy and real numbers attached to it.

About Ladder
Ladder is the #1 iOS strength & conditioning app. We deliver custom weekly workout plans with in-workout coaching, progress tracking, and a tight-knit fitness community.

We've scaled fast — thanks to strong retention, smart unit economics, and a product people love. With fresh capital, momentum, and a bold vision to expand beyond fitness, we're building something your kids will brag about.

Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from General Catalyst; early investors include Jorge Mazal (former CPO @ Duolingo), Gina Gotthilf (former VP Growth @ Duolingo), Conner Zwick (CEO @ Speak AI), Des Traynor (Cofounder @ Intercom), Bill Shufelt (CEO @ Athletic Brew Co.), Patrick O'Shaughnessy (Invest Like The Best), and more.

What you'll do

Ownership & Standards

• Own the day-to-day execution, performance, and management of your assigned Ladder teams
• Review and analyze workout programming and hold everything members see to a 5-star bar
• No team is ever finished. Every workout and every member experience has to be better than the last.
• Every new team starts as an idea. You own the launch, the coach's onboarding, and making sure the team is built for the right member.

Coach Partnership

• Serve as the primary liaison between Ladder and your assigned coaches, building high-trust relationships
• Shape programming strategy alongside your coaches - what a team trains toward, how it progresses, and how it evolves for its members
• Help coaches deliver across the whole experience - programming, coaching, media, and community
• Own the metrics that drive your teams' success
• Meet regularly to turn data and feedback into clear, actionable guidance

Research & Insight

• Live in the product as a member - complete your teams' workouts regularly and stay active in Team Chat (in-app community chats). You can't improve what you haven't experienced.
• Monitor team performance using platform metrics and member feedback, and build your own surveys when the data you need doesn't exist yet
• Know your teams' target members deeply - who they are, what they want, and what keeps them training

Who you are

You're a 10x Operator - part GM, part fitness nerd, part analyst. You'll always have more coaches, teams, and good ideas than hours, and deciding what gets your week is the job. When a number moves, up or down, you don't stop at reporting it - you go deep to find out why, then you fix it or you scale it. You're comfortable owning an outcome, and comfortable telling a coach something they don't want to hear. You move fast, but nothing sloppy gets past you. You'd rather build the system than work the queue.

The Foundation

• 2+ years in business operations, program/project management, or account management
• A current fitness certification (NASM, NSCA, ACE, or similar)
• You know good programming from bad - you can analyze a week of workouts and say whether it holds up
• You can pull data, read it, and diagnose what's actually driving it
• You pick up tools fast - Google Workspace, Amplitude, and Claude, plus our in-house systems
• You can build and analyze your own surveys
• You thrive in fast-paced, high-agency environments

The Mindset

• Member obsessed - you lose sleep over anything less than 5-star reviews
• Diagnostic and data-backed - you find what caused it, and you can prove it
• Final line of defense - organized and detail-oriented to a fault, nothing ships to members that you wouldn't put your name on
• Systems-minded - you thrive inside structure and leave it better than you found it
• AI-native - you use it to take on things you couldn't before, not to grammar check email
• High agency - you don't wait for permission to solve problems

Why join Ladder?

The Business

• Well capitalized (Series B)
• Profitable unit economics with disciplined growth
• Big ambition: building a household name beyond fitness that our peers and children recognize in a decade

The Culture

• High-performing team that wins the right way
• "Let you cook if you have the chops" environment
• Veteran team focused on customer problems and fast execution

The Benefits

• Competitive salary + equity
• Full health benefits (medical, dental, vision)
• Unlimited PTO
• New company computer and hardware
• Austin HQ with remote flexibility (US time zones)
• Paid fitness certifications and continuing education relevant to your role
• Monthly gym membership stipend
• Free Ladder membership for you and your family
• Fully-stocked gym @ Ladder HQ