About the Role
We are seeking a high-impact, customer-facing operator to join us as a Scope 3 Customer Success. This role is ideal for someone who thrives in a fast-paced startup environment, enjoys working closely with customers, and is excited to help leading enterprises use technology to tackle Scope 3 emissions.
If you're confident running customer calls, staying organised across multiple accounts, and helping users get the most out of a product, we want to hear from you.
You'll report to the COO and work closely with the CEO, supporting a portfolio of enterprise customers.
This is a customer success focused role, your primary responsibility is to ensure customers are successfully using DitchCarbon. You'll support onboarding, run regular check-ins, and help customers stay on track with using the platform.
You'll become highly familiar with how our product works and play a key role in helping customers adopt it across their teams.
What You'll Do
Customer Success & Engagement
- Support a portfolio of enterprise customers as a key point of contact
- Run regular customer calls (onboarding sessions, check-ins, progress updates)
- Help customers stay on track with using the platform and meeting agreed timelines
- Drive engagement by encouraging consistent usage across teams
- Follow up proactively to keep momentum and ensure tasks are completed
Customer Delivery & Platform Support
- Guide customers through onboarding, including uploading supplier data and getting set up in the platform
- Answer customer questions and troubleshoot issues related to platform usage
- Ensure customers are correctly using the platform and following best practices
- Support the delivery of outputs by coordinating timelines and inputs
Internal Coordination
- Work closely with product and data teams to relay customer feedback and issues
- Help track customer progress, usage, and key milestones internally
- Support improving internal processes to make customer delivery more efficient
What We Offer
- Work at the forefront of climate tech, supporting global enterprises to reduce emissions
- A hands-on role with real responsibility and direct customer exposure
- Rapid learning and career progression in a scaling startup
- Fully remote working, with in-person meetups several times per year
- Flexible working hours (US East Coast / Western Europe overlap preferred)
Requirements
- Customer-facing experience: Comfortable running calls and communicating with external stakeholders
- Strong organisation: Able to manage multiple customers, timelines, and follow-ups effectively
- Clear communicator: Can explain product features and processes in a simple, structured way
- Proactive mindset: Takes ownership of tasks and follows through without needing constant direction
- Interest in sustainability: Basic understanding of Scope 1, 2, and 3 emissions (or strong willingness to learn)
- Comfort with data: Able to work with structured data and support customers through data-related tasks
Nice to Have
- Experience in a customer success, account management, or operations role
- Exposure to SaaS products or onboarding processes
- Background or coursework in sustainability, environmental science, or related fields
Who This Role Is For
This role is for someone who:
- Enjoys working closely with customers day-to-day
- Is highly organised and execution-focused
- Wants to learn quickly and take on responsibility early
- Is comfortable being the person who keeps things moving and gets things done
Ready to Apply?
We have a straightforward application process designed to help us understand your background, skills, and motivations. When you click the button below, you'll be taken to our application portal where you can tell us about yourself and share relevant experience.
Take your time to share what makes you unique and why you're interested in joining DitchCarbon. We value authenticity over perfection and are genuinely excited to learn about your perspective on sustainability and technology.
We review all applications carefully and aim to respond within 2-3 business days to schedule an initial conversation.
About DitchCarbon
DitchCarbon is an AI-powered Scope 3 platform on a mission to accelerate global emissions reduction. We've built the world's largest repository of company-reported climate data, enabling enterprises to drastically reduce the time spent measuring Scope 3 and focus on decarbonising their supply chains.
We work with some of the world's most ambitious companies to turn emissions data into action.
