Project Manager

Job Summary:

We’re looking for a Project Manager to serve as a trusted delivery and transformation partner for our global retail customers. In this role, you will guide clients through complex omnichannel change, helping them translate strategic business objectives into executable delivery plans leveraging the cloud platform.

You will operate at the intersection of business strategy, technology delivery, and stakeholder alignment—advising senior client leaders while coordinating cross-functional teams across customer organizations and external partners.

 What you'll do:

• Act as a trusted advisor and primary engagement lead for customers throughout the delivery lifecycle.
• Partner with client business, IT, and retail leadership to clarify objectives, success criteria,  and delivery approach for complex omnichannel initiatives.
• Shape and guide delivery plans that include technical and non-technical workstreams to integrate with existing e-commerce, POS, order management, fulfillment, and ERP ecosystems.
• Guide customers toward adoption of best practices and proven delivery methodologies, balancing standardization with client-specific needs. Lead and coach solution architects and solution engineers, ensuring alignment between business intent and technical execution.
• Coordinate teams and external technology partners, fostering collaboration and shared accountability.
• Manage the transition from pre-sales into delivery and from launch into steady-state operations, ensuring continuity and clarity for customers.
•  Provide structured project governance, including planning, documentation, risk
• management, and executive-level reporting.
• Proactively identify risks, dependencies, and tradeoffs, advising customers on mitigation strategies and informed decision-making.
• Ensure delivery outcomes meet agreed-upon business goals, timelines, and budget
• expectations

What you need to have:

• 4+ years of experience leading complex, enterprise-scale initiatives in a
• consultative or client-facing delivery role.
•  Demonstrated ability to engage credibly with senior stakeholders and guide
• decision-making in ambiguous environments.
• Strategic thinker with strong situational awareness, including sensitivity to
• regional, cultural, and organizational dynamics.
• Experience in Retail, POS, and Order Management, with hands-on exposure to
• store operations or merchandising strongly preferred.
•  Strong understanding of enterprise retail processes and omnichannel operating
• Models.
•  Excellent communication and relationship-building skills across executive,
• technical, and operational audiences.
•  Ability to translate business strategy into clear, actionable delivery guidance
•  Highly organized, detail-oriented, and comfortable managing multiple
• workstreams and priorities.
•  Calm, confident presence with the flexibility to adapt while maintaining delivery
• discipline