IT Support Engineer - Remote (USA)

About The Role

Stability AI is seeking an IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will own day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking.

The ideal candidate combines strong IT fundamentals with a service-oriented mindset and an interest in emerging technologies such as generative AI, automation, AI agents, and Model Context Protocol (MCP). You will work independently to resolve technical issues, improve IT operations, and ensure employees have secure, reliable tools.

What You’ll Do

• Provide timely technical support across hardware, software, identity, network, and cloud application issues
• Own employee onboarding and offboarding, including device setup, account provisioning, and application access
• Configure, deploy, secure, track, and maintain laptops and other IT equipment
• Administer Okta, Google Workspace, Iru / Kandji , and other core workplace systems
• Support identity and access management, SSO, MFA, endpoint security, and SaaS applications
• Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux
• Maintain accurate asset inventory, access records, operational processes, and IT documentation
• Resolve technical issues independently and escalate complex security or infrastructure matters when needed
• Support access reviews, compliance initiatives, and incident-response activities
• Identify and implement improvements to IT workflows, support processes, and the employee experience
• Build basic automations and integrations that reduce manual work and improve operational efficiency
• Partner with Security, People, Legal, Finance, and Engineering on company-wide initiatives
• Evaluate and support emerging technologies, including AI productivity tools, agentic workflows, and MCP integrations

What You’ll Bring

• Experience in IT support, desktop support, systems administration, or a related technical role
• Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications
• Experience administering Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar platforms
• Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration
• Familiarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHub
• Strong troubleshooting skills and the ability to independently manage issues through resolution
• Clear written and verbal communication skills
• Strong attention to detail and the ability to manage multiple requests and priorities
• A security-conscious, service-oriented approach to supporting employees
• Interest in generative AI, automation, and emerging workplace technologies

Nice to Have

• Experience supporting a globally distributed or remote workforce
• Familiarity with Linux, AWS, or Google Cloud environments
• Experience with APIs, scripting, or workflow automation using Python, JavaScript, or similar tools
• Familiarity with IT ticketing systems, asset-management platforms, and knowledge bases
• Experience supporting SOC 2, ISO 27001, access reviews, or similar compliance activities
• Experience working within an AI, machine learning, research, or developer-focused organization
• Exposure to internal AI assistants, MCP integrations, or agentic workflows

Equal Employment Opportunity

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.

Compensation

The annual salary range for this role is $85,000–$120,000 USD, plus equity and benefits. The final offer will depend on experience, skills, and the level at which the candidate is hired.