Functional Support Consultant (NetSuite)

About the Role

We are looking for a skilled and customer focused Functional Support Consultant to ensure our clients receive timely, accurate, and effective support for their NetSuite systems. You’ll own the resolution of support tickets, from simple queries through to complex bespoke issues, while keeping customers fully informed at every stage. Your purpose is to maintain client trust, maximise the value of our services, and ensure issues are resolved or escalated quickly and effectively. This role is suited to someone with strong NetSuite knowledge, excellent communication skills, and a proactive, problem-solving approach.

What Good Looks Like

• Tickets are updated, prioritised, and resolved within SLAs, creating a smooth and reliable customer experience
• Common issues are handled efficiently, with clear explanations that build client confidence
• Complex or bespoke queries are resolved or escalated with full context and clear next steps
• Support communications are professional, timely, and tailored to the client’s level of understanding
• Product knowledge is consistently applied and updated, especially around bespoke client implementations

What You’ll Do

• Take full ownership of customer support tickets, from requirements gathering through to resolution or escalation
• Investigate and resolve 1st and 2nd line issues (how-to queries, configuration, bespoke fixes)
• Deliver and own 3rd line resolutions for complex bespoke configurations or system logic
• Proactively communicate with clients, providing clear updates, setting expectations, and handling sensitive conversations professionally
• Work with the technical team on complex issues appropriately, ensuring thorough documentation and recommended next steps
• Maintain accurate and up-to-date records within the ticketing system
• Identify recurring issues, sharing insights with Product and Delivery teams to prevent recurrence
• Contribute to internal knowledge sharing and support process enhancements
• Mentor junior colleagues, providing guidance and contributing to the development of team expertise
• Stay current with NetSuite product updates and customer specific configurations to deliver expert level support.

About You

• Proven experience providing ERP (NetSuite) support, solving complex problems, ideally in a client-facing role
• Strong troubleshooting and problem-solving skills across core product and bespoke implementations
• Excellent communication skills, with the ability to tailor responses for different client audiences
• Proven experience managing multiple tickets and priorities while meeting SLA targets
• Skilled at handling complex or high-impact client conversations with professionalism and empathy
• Organised, detail-oriented, and proactive in owning issues through to resolution
• Collaborative, with experience working across delivery and product teams
• NetSuite certifications (e.g.SuiteFoundation, ERP Consultant) are desirable

Benefits

• Company bonus scheme, averaging 10% of salary
• 25 days leave (plus bank holidays) with option to buy scheme
• Private healthcare – including optical and dental cashback
• Enhanced pension scheme with company matching up to 5%
• Life assurance at 3 x your annual salary
• Discounts with Perkbox
• Regular company events
• Company funded training programs
• Quarterly opportunity for performance-based rewards
• Hybrid by default, we trust you to decide where works best for you

About NoBlue2

We’re recognised as the EMEA NetSuite Solution Provider Partner of the Year 2026, for the second consecutive year, delivering powerful ERP solutions that drive visibility, agility, and long-term success. Our consultants work closely with clients to tailor NetSuite to their evolving needs. We’ve also developed our own IP – TaskSuite - which includes tools like TaskCollect and TaskAnalytics, designed to solve everyday business challenges. It’s ERP, elevated. But what truly sets NoBlue2 apart is our people and culture. We're building a business where collaboration, ingenuity and continuous learning go hand in hand. We encourage a culture of fearlessness - giving people the confidence to challenge ideas, try new approaches, learn from mistakes and push boundaries in pursuit of better outcomes for our clients. Join a multi-award-winning consultancy where innovation thrives, collaboration is core, and your work truly makes an impact.