Director of Anti-Fraud and Scams

About the Role

This is an entrepreneurial leadership role focused on turning cutting-edge technology into a functional industry utility. You will lead the operationalization of our anti-fraud solutions, ensuring that policy, regulation, and technology align to protect vulnerable populations.

• Lead the design and drafting of comprehensive Standard Operating Procedures (SOPs) for national anti-fraud centers, defining the rules for incident management, fund tracing, and governance.
• Establish and manage the Client Success and Delivery functions to effectively support our anti-fraud solutions.
• Partner with internal Product Leads to shape client roadmaps, ensuring software modules such as "Money Trails" reflect complex legal and regulatory landscapes.
• Drive business growth by acting as the primary subject matter expert, collaborating with the Sales team to identify opportunities, secure revenue, and drive client success.
• Leverage your thought leadership during client roundtables and speaking engagements, and partner with Marketing to produce engaging and influential content (articles, whitepapers, videos) that shape industry best practices.
• Lead workshops and training sessions to align Licensed Financial Institutions (LFIs) with national mandates and ensure their operational readiness.

Who we are looking for

We are seeking a strategic thinker with a deep understanding of financial crime and a drive to turn cutting-edge technology into commercial success. You must balance high-level vision with the meticulous discipline needed to define national operating models and fund-tracing protocols that will empower an entire country's financial ecosystem to respond to fraud.

• 15+ years of experience defining and designing fraud programs and solutions with internal and external stakeholders (product, engineering, sales)
• Extensive knowledge of fraud and scam operations, including risk management frameworks, mule detection, SAR filings, and fraud-related laws and regulations.
• Experience engaging with central banks, regulators, and law enforcement to align technology with national policy.
• Experience of representing organisational priorities at conferences and events, and producing influential thought leadership content, ideally in a high-growth company
• Exceptional interpersonal skills with the ability to influence senior leadership at major financial institutions
• Experience in remotely managing cross-functional teams and third-party relationships  (such as System Integrators).

Why is this role important?

At FNA, we're building a safer, more resilient financial world. Our National Fraud Portal (NFP) is a real-time utility that monitors transaction flows across multiple payment rails to identify mule account networks and accelerate fund recovery. As the Director, you will lead the delivery of this technology.  

You are not just selling software; you are architecting a unified national ecosystem that empowers countries to transition from fragmented fraud prevention to a high-speed, coordinated response. It's a chance to:

• Protect consumers worldwide from payment fraud and scams.
• Shape the future of fraud prevention by guiding the strategic direction of our fraud-fighting technology. 
• Spearhead the go-to-market strategy and implementation of the NFP, directly impacting the stability of the global financial system and disrupting financial crime.
• Drive industry best practices through thought leadership and expert participation at global conferences.

Why FNA

• Own and deliver meaningful work with a global impact
• Rapidly advance your career, thinking, and skills in a high-growth tech company
• Collaborate with a diverse international team of innovative and high-achieving colleagues
• Annual budget for personal and professional development
• Flexible, remote working since 2014
• International team off-sites in sunny locations 
• We reward curiosity, initiative, execution, and reliability with opportunity