Customer Support Specialist

Job Description

inyad is seeking a Customer Support Specialist based in Cairo to enhance our product's impact by providing top-notch installation, training and ongoing support to our POS clients — ensuring a seamless experience from install to daily operations.

You will be responsible for

• Install and configure POS hardware and software for new customers
• Conduct thorough training sessions for clients and their staff
• Respond promptly and accurately to client inquiries via email, chat, phone and in person
• Coordinate delivery of POS equipment and provide on-site support when needed
• Maintain up-to-date documentation on support cases, installations and client feedback

Your Qualifications

• Strong written and verbal communication in English — Arabic is a plus
• Exceptional organizational skills, attention to detail and punctuality
• Able to work independently and as part of a team; proactive and solution-oriented
• Technical aptitude to quickly learn POS systems and customer service tools