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Customer Success Manager, India

BiteSpeed
Onsite Full Time Customer Support & Success customer successcustomer relationshipsproduct advisorInsuranceSalary
Bangalore, India Onsite Full Time Posted 8 days ago 8 views
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Job scams are on the rise — some use our name or logo to steal your personal or financial information. We never send links via WhatsApp, Telegram or SMS. We post only on www.jobnomix.com. Never send money to companies — jobs on JobNomix will never require payment from applicants.

About BiteSpeed


We are a Sequoia-backed SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.

We’re currently working with 3000+ e-commerce brands globally across 50+ countries and are fortunate to have raised $5.5M+ along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us. 

About the role 


We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do 

  • Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
  • Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
  • Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
  • Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
  • Building the playbook for our customer success function to scale for the next stage of growth.


What makes you a good fit

  • You care about delivering a service experience that parallels a Michelin star Italian restaurant.
  • You genuinely like helping people and making them successful.
  • You have 3+ years of work experience in customer success with technical understanding of the product.
  • You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location 


Location: Bangalore

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.

Perks & Benefits


  • Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
  • Quarterly Off-sites  - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
  • Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
  • Personal Development  - We sponsor courses, conference tickets, books on a case to case basis to ensure we’re constantly growing.
  • Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.

How to apply?


Wanna stand out? Drop a personal note with why you'd want to work with us and what makes you a good fit on tushita@bitespeed.co, cc talent@bitespeed.co. Tell us about the happiest you’ve made a customer and the most difficult customer you’ve handled. 
Apply Now
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Customer Success Manager, India · BiteSpeed

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tushita@bitespeed.co
Subject
Application: Customer Success Manager, India — [Your Name]
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