About Skello
Skello is the AI solution for HR management of field teams.
HR tools were designed for offices, yet 55% of the working population works on their feet and deserves technology designed for the field.
Our mission is to improve their daily lives.
For managers and HR professionals, Skello offers seamless management from onboarding to payroll: our AI automates time-consuming tasks so they can plan ahead and oversee while maintaining complete control. For teams, Skello guarantees a transparent and collaborative experience from day one.
In July 2026, we took a major step forward with the announcement of €200 million in funding to accelerate our development.
After 10 years of listening to our customers, this new chapter embodies our conviction: technology must assist and facilitate work, without ever replacing humans.
Our ambition is to be the leading AI-powered HR management solution for all field teams in Europe.
Skello by the numbers
- 7 key sectors: hospitality, catering, commerce, health, construction, industry, services.
- 30,000 companies trust Skello today.
- 700,000 employees use Skello every day.
- The Skello team consists of more than 400 employees.
- 3 European hubs: Paris, Lille and Barcelona.
Our company culture
We know that to achieve our mission, we must live our values every day: SHIFT.
Set the bar higher every day: always aim higher
Have each other's back: the strength of the collective
Imagine tomorrow, start today: the future is written in the present, and we think big
Focus on customers first: we build hand in hand with those we serve every day
Take work seriously, not ourselves: being serious without taking ourselves too seriously
Context
Onboarding is the crucial moment for customer retention. A customer who takes time to see the value of Skello is a customer who is hesitant. Your mission: to minimize the time between signing up and the first real use of the product.
Our customer base is constantly growing (Mass Market sector), and we are looking for a new Customer Onboarding Manager to strengthen the team.
What you would do at our place
You are not just a trainer. You are the one who helps as many clients as possible achieve the value of Skello, as quickly as possible - without ever sacrificing the quality of the support.
You are attached to the Revenue Squad of your sector, alongside a Head of Sales, BDR and AE, with a common objective: to transform a sale into an active, satisfied customer, ready to hand over to the Account Manager in the best conditions.
On a daily basis:- You lead training sessions, both group and individual, to help your clients improve their skills with the tool.
- You continuously monitor a portfolio of approximately XX accounts: you know at any given moment where each client is in their journey
- You actively follow up to encourage the actual use of the product: reducing no-shows, clearing outstanding payments, generating follow-up appointments, until the client uses the tool daily.
- You detect signals and identify upsell opportunities: churn is the squad's responsibility, and with the support of sales, you are a key player in saving a faltering client.
- You keep your CRM up to date: it's your daily management tool, not a reporting layer for others.
What we'd love to find at your place
What we expect from you:
- A successful first experience in onboarding, customer training or portfolio management, ideally in a SaaS environment
- A genuine passion for the product: you seek out information yourself, you quickly grasp complex tools, and you know how to simplify them to explain them.
- Proactivity and curiosity are expected of you; you'll make contact, follow up, and not let anything slip away.
- The ability to manage a pipeline/portfolio rigorously, much like a salesperson would.
- Excellent interpersonal skills and impeccable written/oral communication
- Proficient with CRM tools (Salesforce/Intercom)
It's a plus if:
- You are fluent in Spanish and/or Italian
- You have experience in a SaaS start-up/scale-up accustomed to fast-paced environments
What awaits you if your application is successful
- Interview with one of our Talent Acquisition Managers - 30 minutes via video call
- Career interview with Jérémy Garnier (Head of Sales) - 45 min
- Culture Fit Interview with Philippe Sagiadinos (VP Sales) and Caroline Pétard - 45 min
What you'll find here
Restaurant vouchers with Pluxee.
Health insurance with Alan.
5 additional days off (Very Relaxing Days).
A week of integration to ensure you acquire all the necessary knowledge about Skello and the SaaS environment.
Team building activities every month to create bonds with the team.
Modern, centrally located offices (WeWork) with a superb rooftop terrace, relaxation areas and weekly happy hours.
Numerous career opportunities within a rapidly expanding scale-up.
