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Role Overview
We’re looking to strengthen our Customer Care team, with the mission of supporting our customers and building close, long-term relationships with them.
Customer Care plays a key role throughout the customer journey at Barkyn: solving delivery issues, supporting nutritional transitions, recommending the right products and plans, collecting feedback, and acting as a close monitor of the overall customer experience through the customer’s eyes.
We’re looking for a communicative and empathetic person who genuinely loves dogs. You don’t need to be an expert in dog nutrition today — we’ll teach you everything. What matters most is a genuine interest in dog health and wellbeing, a strong sense of ownership, and the desire to help customers in a thoughtful and proactive way.
What You’ll Do
- Communicate with customers daily via phone, email, chat, and social media
- Present our offer to potential customers considering meals for their dogs
- Manage customer accounts and support changes to orders and plans
- Make independent decisions to solve customer issues efficiently
- Proactively suggest ideas to strengthen customer relationships and improve the experience
- Learn about dog health and nutrition to become a specialist in the field
What We’re Looking For
Mandatory
- 1–3 years of experience in Customer Support within a consumer brand (subscription or e-commerce experience is preferred)
- Native-level written and spoken proficiency in Italian
- Fluent in English
- Genuine love for dogs and curiosity about dog-related topics
- Comfortable working with CX systems and support tools
- Strong problem-solving mindset, organized, and empathetic
Nice to Have
- Experience in DTC food, pet, or health categories
- Native-level proficiency in more than one of the referenced languages
- Has a dog
Benefits
- Healthcare
- Hybrid work model (office in Oporto, Portugal)
- Learning & development budget
- Discount on Barkyn plans
- Birthday day off
- Dog-friendly office
About Barkyn
Barkyn is on a mission to reinvent the pet space in Europe. From personalized health plans to tailored nutrition and vet support, we’re building a brand that’s redefining how dogs (and soon more) live healthier, longer lives. Backed by top-tier investors and loved by tens of thousands of customers, we’re scaling fast and thinking bigger than ever.
