Commercial Data Analyst

Job Description

We are looking for an analytical and commercially minded Commercial Data Analyst to join us, reporting to our CCO. You’ll turn data from across our commercial teams, covering sales, account management, customer success, B2B marketing, pricing and partner performance, into clear, actionable insight, giving our leaders one trusted view of performance across every OrderYOYO market. Working closely with market leads, Sales, Marketing, Finance and Product, you’ll help us understand what drives growth in each market and focus our efforts where they’ll make the biggest difference!

Here’s a taste of what you’ll be doing:

• Analysing performance across all our commercial activities, including sales, account management, customer success, marketing and partnerships, in every market.
• Tracking and reporting on key commercial metrics such as new restaurant acquisition, revenue, order volumes, churn, retention and pipeline conversion.
• Owning our regular commercial reporting, including weekly, monthly and quarterly performance packs for leadership.
• Designing, building and maintaining dashboards that give a single, trusted view of performance and let teams self-serve their data.
• Comparing performance between our 11 markets, teams and channels to spot what’s working, where we can improve and where the risks are.
• Analysing the impact of pricing, campaigns and commercial initiatives on performance.
• Delivering ad hoc analysis to answer business questions and support commercial decisions, business cases and initiatives.
• Making sure commercial data is accurate and consistent across markets, working with CRM and system owners to close any gaps.
• Defining and documenting KPIs so everyone measures performance in the same way.
• Supporting forecasting, target setting and planning with Finance, and flagging variances against target early.
• Your success will be measured on the accuracy and timeliness of reporting, dashboard adoption, data quality, turnaround on ad hoc requests, forecast accuracy and stakeholder satisfaction.

What We Are Looking For In You:

• Proven experience in a commercial, sales, revenue or business analyst role.
• Experience building dashboards and reports in BI tools such as Power BI, Tableau or Looker.
• Advanced Excel or Google Sheets skills, and experience working with CRM data (e.g. HubSpot or Salesforce).
• A strong understanding of commercial metrics such as revenue, pipeline, conversion, churn and retention, ideally within B2B SaaS.
• Analytical and curious: you can turn data into clear, actionable insight and recommendations.
• A confident communicator who can present findings to technical and non-technical stakeholders at all levels.
• Highly organised, with great attention to detail and a commitment to data accuracy.
• Comfortable in a fast-paced, high-growth environment.
• Experience working across multiple markets, or with Python or R, is an advantage.

Great to Have

• Experience working across multiple markets or countries.
• Experience with Python or R.
• Experience working in a high-growth, fast-paced business.
• Experience supporting forecasting, target setting or commercial planning alongside Finance.
• Experience defining KPIs or improving data governance and processes.

Benefits

• Monthly Friday Socials and regular ad-hoc socials.
• Quarterly Conferences and training days.
• Employee Awards.
• Holiday buying Scheme.
• Personal development plans and Genuine career development opportunities.

About OrderYOYO

OrderYOYO provides online ordering solutions for independent restaurants and takeaways. We help partners build their own branded websites and apps, giving them the tools to grow customer relationships, manage online orders, and reduce reliance on third-party platforms. Our focus is on empowering local restaurants to thrive in the digital market.

What we do at OrderYOYO:

We help restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are ensuring that small to medium-sized restaurants and chains are not subjected to lofty commissions and giving the restaurant the ownership of their success.

About the Company Culture

Who we are at OrderYOYO: Company culture is at the forefront of our minds creating an enjoyable, safe working environment where employee personal expression is supported. We are one team here at OrderYOYO and strive to help others succeed. Personal development and training plans are a key part of your journey within OrderYOYO, helping you be the best you can be by providing consistent and ongoing training for all aspects of the business. Our values (Passion, Action, Compassion, One Team) are what make us who we are and will be embedded in your day-to-day no matter what area of the business you work in.